Scenario:
A customer attempts a transaction using a card whose BIN is not listed on the PASA BIN list, e.g., a Nedbank Fleetcard (BIN 708243).

Background:

• Some cards are closed loop cards, meaning they are issued for limited use and do not appear on the PASA BIN list.

• These cards are usually only accepted at specific merchants approved by the issuing bank.

Procedure:

1. Verify the BIN:

   • Check the BIN against the PASA BIN list.

   • If it is not listed, confirm whether it is a closed loop card with the issuing bank.

2. Advise the Merchant/Customer:

   • Inform them that the card may only be accepted at certain approved merchants.

   • Provide guidance on accepted merchant locations if available.

3. Escalation:

   • If the status or usability of the card is unclear, escalate to the issuing bank for confirmation.

4. Documentation:

   • Record the BIN, customer query, and resolution.

   • Add this information to the knowledge base for future reference.

Example Case:

• Card: Nedbank Fleetcard

• BIN: 708243

• Resolution: Verified with Nedbank that this is a closed loop BIN not on PASA; usable only at approved Nedbank merchants.

Note:
Always check the PASA BIN list first. If a BIN is missing, treat it as potentially closed loop and confirm with the issuing bank.